Migration-led. Rescue-ready. Automation-forward.

Managed support & contact

Support plans that stabilise today and improve what comes next.

Whether you need dependable application support, a continuous optimisation partner or a strategic improvement program, enablERP can shape a managed service around your Microsoft business platform.

Business Central support Power Platform guidance Migration & rescue advisory
3Support levels
1Assessment-led starting point
OngoingImprovement mindset
Most engagements begin with an assessment.

That allows scope, service coverage, roadmap priorities and the right plan level to be shaped around your environment.

Support plans

Three plan levels, built for different stages of platform maturity.

Rather than publishing rigid packages, these plans show how support typically scales—from dependable core support through to a broader continuous improvement partnership.

Foundation

Essential Care

For stable environments that need dependable application support and a clear response path.

Best for: core support coverage
  • Incident triage and support coordination
  • Business Central user guidance
  • Release readiness advice
  • Monthly service summary
  • Defined escalation path
Strategic

Transform

For leadership teams treating the platform as a governed improvement program.

Best for: strategic platform direction
  • Everything in Optimise
  • Proactive platform governance
  • Automation and AI opportunity pipeline
  • Architecture and integration guidance
  • Leadership roadmap sessions
  • Continuous improvement planning
Scope is tailored after assessment

Included hours, service boundaries, response expectations, licensing assumptions and delivery cadence are defined in the proposal.

One-off projects are also available

Migration, ERP Rescue, implementation, reporting and automation work can sit alongside or outside ongoing support plans.

What the partnership covers

Support is designed around platform health, change control and business outcomes.

01

Application support

Issue handling, triage, user guidance and clearer escalation structure for Business Central and connected services.

02

Enhancement backlog

Structured prioritisation for improvements, reporting needs, workflow changes and operational pain points.

03

Release readiness

Guidance for updates, testing, change impact, adoption planning and better platform stability over time.

04

Governance & reporting

More consistent management visibility, service reporting, roadmap conversations and control over platform direction.

How it starts

Every strong support plan begins with a focused assessment.

That first conversation helps identify current platform condition, major pain points, change priorities and whether you need support, optimisation, rescue or broader transformation.

1

Understand

Current platform, business context, pain points and operating priorities.

2

Recommend

The best next step, likely service lane and right support structure.

3

Shape

A proposal covering scope, service boundaries, cadence and responsibilities.

Free assessment

Tell us where the platform is today.

Share the current system, business pressures and the change you are considering. enablERP will suggest the most practical next step.

Useful topics to include

  • What system or platform is in place now
  • Main operational pain points or reporting gaps
  • Whether the need is support, rescue, migration or automation
  • Approximate timing and desired business outcome
Australia officeSydney, NSW
United Kingdom officeLondon W1W 5PF
Assessment form

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Locations

Questions

Common questions before an assessment.

Can you migrate from NAV, GP, MYOB or XERO?

Those source systems are central to the enablERP migration positioning. The exact route depends on versions, data, customisations, required history and whether a full migration or reimplementation is the better fit.

Do the managed plans include Microsoft licences?

No licence pricing is assumed in these plan concepts. Microsoft and third-party licences, included support hours, response targets and project work are scoped in the proposal.

Can enablERP help with a failed or stalled project?

Yes. ERP Rescue is positioned as a dedicated diagnostic and recovery engagement covering scope, process, data, reporting, governance, training, integration and stabilisation.

What happens after the free assessment?

You receive a recommended next step, such as a migration assessment, rescue diagnostic, solution workshop, automation discovery or managed support proposal.